Order Tracking & Support
How does your Belluxa order work?
Belluxa.fr is your showcase for discovering the Chogan Group SpA range. Each product order is processed directly by Chogan, who handles delivery and after-sales service. To track an order placed via a Chogan link, please refer to the confirmation received by email directly from Chogan Group SpA.
Need help before or after your order?
Consult our FAQ or our Contact page for any questions. For delivery terms, find the details on our pages Shipping costs in Italy and Delivery outside Italy.
Order Tracking
& Belluxa assistance
Track My Order
Your orders are managed directly by Chogan Group SpA.
Log in to your customer area with your order number to track your delivery in real-time.
Access my customer areaYour order number was sent to you by email after your purchase.
Zed — Chogan Digital Assistant
Before opening a ticket, consult Zed, Chogan's digital assistant available 24/7.
Zed helps you find the answer you're looking for quickly and independently. (Beta version — constantly evolving)
Consult ZedChogan Support Center
Manage your support requests quickly and easily.
Each ticket is associated with a unique code to track its status and view received responses.
Open a ticket
🔒 Secure payments SSL — Visa | Mastercard | Klarna | Google Pay | Apple Pay
🏥 Satisfied or refunded — 14 days to change your mind
🇮🇹 Official Partner Chogan Group SpA — Belluxa.fr